Customer Service is out!

I rang Customer Service at one of the local Shopping Malls (Castle Towers). The response was “I’m sorry, Customer Service is out today… please leave a message after the tone”.

This conjured up all sorts of images in my mind… most of them bizarre.

Still, nice to know that customers are so far down the food chain that even around the busiest time of year the entire department gets to have days off!! I wonder when the link was broken between the word ‘customer’ and ‘service’?

If you want to try your luck their number is 02-8858-9718. I wonder if they’ll be ‘in’ when you ring??

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