Had a knock on the door this morning and outside was Brett Mirow from J. J. Richards & Sons who handle the waste management for the local council.
We had a chat about the problem with the garbo breaking the pot… and that he’d not bothered to apologise or something… and that I was a little upset.He didn’t quibble about whether or not they’d done it, just said the guy was a newbie… only been on the job two weeks… so might have mishandled the grab. His issue as well that he’d not reported it to anyone.
It might sound a bit trivial… but in total it was a couple of hundred dollars worth of plants, pot and compost!
Anyway… he gave me his card and told me to go out and buy whatever we needed to replace and send him a tax invoice for them to refund.
Yes the original garbo was out of order… but I think this was a nice bit of customer service. Well done Brett Mirow!
The Eclectic Interweb 